policy and procedures
2003-11-10 ~ 10:45 p.m.

well then.

that was my first day of work.

wasn't too bad. i might actually like it.

haven't been fired for insubordination yet.

anticipating it.

really nice people with good intentions.

annoy the hell out of me.

when they stray from their own perimeter.

i need to apply that to myself.

so i won't talk about going over harrassment training with highlighters followed up later with the examples of a scathing judgement on austrian governors and flattery towards femininity.

just fucking be professional. *smile*

it is unbelievable to me that maerts was so well represented in that tiny room. except, then i remember my co-workers and think...how could it be any other way? of course, then i remember leopard hair boy with the walkman rolling calls with my boot in his ass. balance there. because gerardo's friends are in my training class. gerardo with his infamously high call times. he was a great agent. i won't be likely to forget my first team, ever. i wonder if i am a tyrant to them? some terrible warlord-bitch. i can see it. it is actually a funny image.

this...this is like running backwards and re-learning a structure that i fear is flawed because i know how it works...and how it fails. and i am left going "what the fuck?"

maybe i am just expecting too much for a baby cc to do.

i will hold my tongue selectively and help in any way that i can. i will hold true to what i know to be the law, and i will abide by best practices as demonstrated by a contract who actually did make it work, as well as incorporating a new set of missions and goals to the girl in the suit.

but...seriously...leaving the customer on hold for over four minutes??

"is that call control"? no. hell no.

set expectations.

everyone is the customer.

...previously... ~ ...next...